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Letter to non-domestic suppliers about reports of non-domestic customer harm

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Ofgem has written to all non-domestic suppliers to highlight concerning reports about challenges being faced by non-domestic customers. We are seeking a response from non-domestic suppliers to these issues, and will use this, along with input we have received about customer concerns, to inform and refine our next steps.

Main document

[Letter to non-domestic suppliers on regulatory expectations [PDF, 85.41KB]

](https://www.ofgem.gov.uk/sites/default/files/2022-11/2022114%20Letter%20to%20non-domestic%20supplier%20on%20regulatory%20expectations_website.pdf)

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