Check who’s taken over your energy supply
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If your supplier goes out of business, Ofgem’s safety net ensures you still get gas and electricity. We will find and move you to a new energy supplier. You won’t notice a thing until your new supplier gets in touch.
Here you can check who we have appointed to take on your supply and what next to expect. You can also find answers to common questions.
If you’re waiting for a new supplier to be confirmed, read our guide on what happens if your energy supplier goes bust.
If you're not sure who supplied your energy, the Meter Point Administration Services can also help.
New suppliers we appoint to take on your supply through the Ofgem safety net will contact you with information about your new tariff, how they will set up your account and settle any credit or debt you may have.
Who is my new energy supplier?
Listed are suppliers that have exited the energy market since January 2021.
Bulb Energy entered energy supply company administration under a Special Administration Regime on 24 November 2021. This special process protects essential services that may otherwise be interrupted if normal insolvency processes were used. Bulb serve around 1.6 million domestic customers and 12 thousand non-domestic customers. View our guidance for Bulb Energy customers.
When
Old supplier
Customer base
New supplier
18 February 2022
Whoop Energy
- 50 domestic
- 212 non-domestic
Yü Energy Retail Limited from 19 February 2022
18 February 2022
Xcel Power Ltd
- 274 non-domestic
Yü Energy Retail Limited from 19 February 2022
18 January 2022
Together Energy Retail Ltd
- 176,000 domestic
- 1 non-domestic
British Gas from 24 January 2022
1 December 2021
Zog Energy Limited
- 11,700 domestic
EDF from 4 December 2021
25 November 2021
Entice Energy
- 5,400 domestic
Scottish Power from 1 December 2021
25 November 2021
Orbit Energy Limited
- 65,000 domestic
Scottish Power from 1 December 2021
16 November 2021
Neon Reef Limited
- 30,000 domestic
British Gas from 21 November 2021
16 November 2021
Social Energy Supply Ltd
- 5,500 domestic
British Gas from 21 November 2021
3 November 2021
CNG Energy Limited
- 41,000 non-domestic
Pozitive Energy from 7 November 2021
2 November 2021
Omni Energy Limited
- c 6,000 domestic
Utilita from 7 November 2021
2 November 2021
MA Energy Limited
- c 300 non-domestic
SmartestEnergy from 7 November 2021
2 November 2021
Zebra Power Limited
- c 14,800 domestic
British Gas from 7 November 2021
2 November 2021
Ampoweruk Ltd
- c 600 domestic
- c 2,000 non-domestic
Yü Energy from 7 November 2021
1 November 2021
Bluegreen Energy Services Limited
- c 5,900 domestic
- non-domestic
British Gas from 7 November 2021
18 October 2021
GOTO Energy
- c22,000 domestic
Shell Energy from 21 October 2021
14 October 2021
Daligas
- c9,000 domestic and non-domestic
Shell Energy from 17 October 2021
13 October 2021
Pure Planet
- c235,000 domestic
Shell Energy from 17 October 2021
13 October 2021
Colorado Energy
- C15,000 domestic
Shell Energy from 17 October 2021
29 September 2021
ENSTROGA
- c6,000 domestic
E.ON Next from 3 October 2021
29 September 2021
Igloo Energy
- c179,000 domestic
E.ON Next from 3 October 2021
29 September 2021
Symbio Energy
- c48,000 domestic
- non-domestic
E.ON Next from 3 October 2021
22 September 2021
Avro Energy
- c580,000 domestic
Octopus Energy from 26 September 2021
22 September 2021
Green Supplier Limited ('Green.')
- c255,000 domestic
- non-domestic
Shell Energy from 27 September 2021
14 September 2021
People's Energy
- c350,000 domestic
- c1,000 non-domestic
British Gas from 19 September 2021
14 September 2021
Utility Point
- c220,000 domestic
EDF from 18 September 2021
7 September 2021
PFP Energy
- 82,000 domestic
- 5,600 non-domestic
British Gas from 11 September 2021
7 September 2021
MoneyPlus Energy
- c9,000 domestic
British Gas from 11 September 2021
9 August 2021
Hub Energy
- c6,000 domestic
- c9,000 non-domestic
E.ON Next from 13 August 2021
27 January 2021
Green Network Energy
- c360,000 domestic
- non-domestic
EDF from Sunday 31 January 2021
27 January 2021
Simplicity Energy
- c50,000 domestic
British Gas Evolve from 31 January 2021
Administrator contact information
Administrators: Interpath Advisory
Address: Interpath Advisory, 15 Canada Square, Canary Wharf, London, E14 5GL.
Telephone: +44 (0) 121 817 8600
Administrators: Mazars LLP
Address: Mazars LLP, Tower Bridge House, St Katharine’s Way, London, E1W 1DD
Telephone: 020 7063 4000
Administrators: Begbies Traynor (Central) LLP
Address: Begbies Traynor (Central) LLP, 1 Kings Avenue, London N21 3NA.
Telephone: 020 8370 7250
Email: Edward.Gordon@btguk.com
Administrators: PricewaterhouseCoopers LLP
Website: https://www.pwc.co.uk/pureplanet
Telephone: 0113 289 4000
The administrators for Colorado Energy are in the process of being appointed. We will publish details here when they are available.
The administrators for ENSTROGA are in the process of being appointed. We will publish details here when they are available.
Administrators: Alvarez & Marsal Europe LLP
Address: Alvarez & Marsal Europe LLP, Suite 3 Regency House, 91 Western Road, Brighton, BN1 2NW.
Telephone: +44 (0) 20 7715 5200
Email: INS-IGLESL@alvarezandmarsal.com
Administrators: Azets Holdings Limited
Address: Azets Holdings Limited, 5th Floor Ship Canal House, 98 King Street, Manchester, M2 4WU
Telephone: 0161 245 1000
Email: [matthew.peters@azets.co.uk](mailto: matthew.peters@azets.co.uk)
Administrators: Alvarez & Marsal Europe LLP
Address: Alvarez & Marsal Europe LLP, Suite 3 Regency House, 91 Western Road, Brighton, BN1 2NW.
Telephone: +44 (0) 20 7715 5200
Email: INS-AVROEL@alvarezandmarsal.com
Administrators: Alvarez & Marsal Europe LLP
Address: Alvarez & Marsal Europe LLP, Suite 3 Regency House, 91 Western Road, Brighton, BN1 2NW.
Telephone: +44 (0) 20 7715 5200
Email: INS-GREESL@alvarezandmarsal.com
Administrators: Alvarez & Marsal Europe LLP
Address: Alvarez & Marsal Europe LLP, Suite 3 Regency House, 91 Western Road, Brighton, BN1 2NW.
Telephone: +44 (0) 20 7715 5200
Email: INS-PEC@alvarezandmarsal.com
Administrators: Alvarez & Marsal Europe LLP
Address: Alvarez & Marsal Europe LLP, Suite 3 Regency House, 91 Western Road, Brighton, BN1 2NW.
Telephone: +44 (0) 20 7715 5200
Email: INS-UTILPL@alvarezandmarsal.com
Administrators: Alvarez & Marsal Europe LLP
Address: Alvarez & Marsal Europe LLP, Suite 3 Regency House, 91 Western Road, Brighton, BN1 2NW.
Telephone: +44 (0) 20 7715 5200
Email: IPFPENL@alvarezandmarsal.com
Administrators: FRP Advisory Trading Limited
Address: FRP Advisory Trading Limited 4th Floor Abbey House, 32 Booth Street, Manchester, M2 4AB
Telephone: 0161 833 3344
Email: cp.manchester@frpadvisory.com
Hub Energy’s administrators are Interpath Advisory
Contact: Mariya Patel
Email: mariya.patel@interpathadvisory.com
Green Network Energy's administrators are Deloitte LLP.
Contact: Vinay Mistry
Telephone: 0121 619 0149
Email: GNEAdministration@teneo.com
Simplicity's administrators are FRP Advisory Trading Limited.
Common questions
Your supply
We’ve listed new supply start dates in the table above alongside links to your new supplier’s website.
New suppliers will also contact you with information about your tariff and to explain what happens next.
If you haven't heard from them after a few weeks, use the contact information provided on their websites if you need to.
Your contract
Yes.
Your old tariff will end. Instead, your new supplier will put you on a ‘deemed’ tariff rate. This means a tariff you haven’t chosen. Deemed tariffs are protected by the energy price cap which Ofgem sets. This makes sure you get a fair price based on the underlying costs to supply energy in the market. Suppliers can’t charge you more than the cap.
Your new supplier will send you your personalised tariff information. You can then shop around or ask to be put on a different tariff. You won’t be charged any exit fees.
For information about shopping around, see our guides for households: How to switch and shop for a better deal, and businesses: Switching your business to a new energy tariff or supplier.
Switching tariff or supplier
Our advice is not to switch straight away, but wait until your new supplier has been in touch. They will provide personalised information about your tariff. Waiting for them to contact you will be the smoothest way to ensure any credit balance you have with your old supplier is honoured.
Your account with your new supplier will be fully set up in the coming weeks, and they will contact you to confirm once this has happened.
If you want to change your deal or switch supplier, you can ask to be switched to another tariff, or shop around. You won’t be charged any exit fees.
For information about shopping around, see our guide for households: How to switch and shop for a better deal, and businesses: Switching your business to a new energy tariff or
Accounts in debt or credit
Funds that former and current customers have paid into their accounts will be protected if they are in credit.
Your new supplier will review details of any debt or credit on your account and contact you with this information. They will also be able to answer any questions if you have a debt or credit to settle.
The review process may take a little while, as the new supplier will need to get and process your records, calculate your credit balance and deduct any unbilled charges for your supply.
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This depends on what your new supplier agrees with your old supplier’s administrators.
You will need to pay back the debt to your new supplier if they arrange to take on customer debts from your old supplier.
If they don’t make this arrangement, you may have to continue to pay it back to your old supplier or their administrator.
The new supplier will explain how things will work when they contact you.
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No. New suppliers will not pay compensation owed by outgoing suppliers You should contact your old supplier’s administrators in this situation. You can find administrator contact details above.
If you think your complaint is still ongoing, then once the new supplier takes over and contacts you, please discuss with them how the issue can be resolved.
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Payments through direct debit
- If you cancel your direct debit, it may take longer for credit balances to be returned by your new supplier. For this reason, our advice is usually not to.
- Your new supplier will contact you to explain how they will take on your account, including any direct debit arrangements.
You don't need to worry if you’ve already cancelled your direct debit. Your new supplier will be in touch to set up a new customer account and direct debit. They will also be able to tell you what will happen with any credit balance you may have with your old supplier.
Smart meters
Some customers with newer models of smart meter should see no loss in smart functionality. If you have an older smart meter you might see a loss of smart functionality. However, your supplies will continue uninterrupted.
New suppliers will upgrade older meters for any customers who request it. Once you’ve transferred, your new supplier should take steps to restore smart functionality.
Government and social schemes
Any customer who gets the Warm Home Discount and is switched to a new supplier if their supplier fails will be able to reapply for the discount.
They should contact their new supplier for details of how to reapply.
Customers that have a Smart Export Guarantee (SEG) tariff are responsible for seeking a new SEG tariff for their exported electricity from another SEG Licensee. One will not be appointed for you.
So that you can continue to receive SEG payments, you are advised to act promptly. This is because a new SEG Licensee is only obliged to make payments for exported electricity from the start of any new SEG contract.
If you had a Feed-in tariff (FIT), your FIT payments won't automatically transfer.
Once we've appointed a new supplier they will contact you to confirm your tariff information. They must also confirm if they are a FIT licensee. You may need to find another FIT supplier to continue to receive payments if the new supplier is not a FIT licensee.
Complaints and contacts
New suppliers are not required to take on any unresolved complaints for the supplier they are taking over from.
However, if you think your complaint is still ongoing, once your new supplier contacts you, ask how the issue can be resolved.
If your complaint was open with the Ombudsman, they will be in contact with you in due course to discuss next steps.
New suppliers will provide customers with more information about their contract, tariff and any credit owed.
If your question isn't answered here, you should contact your new supplier directly. Details of each suppliers’ contact details can be found via the supplier’s websites in the table above
If your question isn’t answered here and you have concerns about your energy supply, problems or complaints, you can contact:
Citizens Advice if you are based in England and Wales.
- Call 0808 223 1133 or use their online webchat.
- For textphone, dial 18001 followed by the helpline number.
Advice Direct Scotland if you are based in Scotland.
- Visit the energyadvice.scot website
- Call 0808 196 8660 or use their online webchat
- Email energyadvice.scot
Ofgem's role
Read more about our powers to protect consumers when suppliers go out of business.