Consumer Standards - Statutory Consultation

A decision for this consultation was published on Wednesday 18 October 2023.

Following our May 2023 policy consultation on consumer standards, we are publishing a statutory consultation on introducing protections into the licence and consulting on associated guidance.

Our proposed changes will make it easier for domestic consumers to contact their supplier, help provide support for domestic consumers that are struggling with their energy bills and improve overall customer satisfaction.

The licence modifications that we are proposing are set out in the appendix 2 of our statutory consultation, as well as in the subsidiary documents. Our draft guidance document on contact ease is set out in the appendix 3 of our statutory consultation.

We would welcome any responses to the proposed licence changes, draft guidance document on contact ease and questions that we outline in the consultation.

We are proposing to publish a decision on any licence changes by early October 2023 and for any licence changes to go live in December 2023. We note that we are seeking feedback on our proposed implementation timescales.

[Notice of statutory consultation on a proposal to modify the standard conditions of all gas supply licences [PDF, 155.32KB]

Response documents

[Consumer Standards responses to statutory consultation [ZIP, 6.63MB]

](https://www.ofgem.gov.uk/sites/default/files/2023-10/Stat%20Con%20responses%20for%20publication1697473123687_0.zip)

Consumer Standards - Statutory Consultation

How to respond

Main document

Subsidiary documents

Response documents

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