Bulb Energy customers: your questions answered
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When a supplier ceases trading, the Ofgem safety net ensures that your supply is not disrupted.
Energy supplier Bulb Energy Ltd has announced it is insolvent. A Special Administrator has been appointed to run Bulb, which will continue to supply energy to its customers as normal.
As a customer of Bulb you do not need to do anything. You will continue to receive energy and be billed by Bulb as normal. Your credit balance is protected and your tariff and price plan will not change.
This guide will answer some of your questions on what happens now.
Your supply
Bulb is still your supplier. Your supply will not be disrupted, and you will continue to be billed as normal – do not cancel your direct debit if you have one.
Bulb will contact all customers to explain in more detail what happens next. Further information is also available on Bulb’s website.
Your contract
You will remain on the contract you have now with the same terms and conditions.
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Accounts in debt or credit
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Complaints and contacts
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Enquiries
Bulb will contact customers with more information. If your question isn't answered in the information on this page, you can view their FAQs, where you can also find contact information.
Further help and advice
If your question isn’t answered here and you have concerns about your energy supply, problems or complaints, you can contact:
Citizens Advice if you are based in England and Wales.
- Call 0808 223 1133 or use their online webchat.
- For textphone, dial 18001 followed by the helpline number.
Advice Direct Scotland if you are based in Scotland.
- Visit the energyadvice.scot website
- Call 0808 196 8660 or use their online webchat
- Email energyadvice.scot