Revised OPR Guidance decision March 2024
Related links
- [Revised OPR Guidance January 2024](https://www.ofgem.gov.uk/sites/default/files/2024-01/Revised%20OPR%20Guidance%20Consultation%20January%202024.pdf https://www.ofgem.gov.uk/publications/dcc-price-control-decision-regulatory-year-2022-2023)
- Revised OPR Guidance March 2023
- DCC Price Control decision: regulatory year 2022 to 2023
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In January 2024, we consulted on the guidance for the revised Operational Performance Regime (OPR). The regime financially incentivises DCC’s performance in three main areas: system performance, customer engagement and contract management.
This document sets out our decisions relating to the OPR Guidance. We have implemented modifications to the system performance weighting, revised the Terms of Reference for contract management, and adjusted the scoring methodology for customer engagement.
Alongside this decision we have published the revised OPR Guidance, updated Terms of Reference, and the modified National Audit Office (NAO) framework.
Main document
[Revised OPR Guidance decision March 2024 [PDF, 249.47KB]
Subsidiary documents
[Revised OPR Guidance March 2024 [PDF, 959.91KB]
](https://www.ofgem.gov.uk/sites/default/files/2024-03/Revised%20OPR%20Guidance%20March%202024_0.pdf)
[Terms of Reference March 2024 [PDF, 199.10KB]
](https://www.ofgem.gov.uk/sites/default/files/2024-03/Terms%20of%20Reference%20March%202024.pdf)
[Modified NAO Framework 2023 [XLSX, 63.55KB]
](https://www.ofgem.gov.uk/sites/default/files/2024-03/Modified%20NAO%20Framework%202023.xlsx)
Related links
- [Revised OPR Guidance January 2024](https://www.ofgem.gov.uk/sites/default/files/2024-01/Revised%20OPR%20Guidance%20Consultation%20January%202024.pdf https://www.ofgem.gov.uk/publications/dcc-price-control-decision-regulatory-year-2022-2023)
- Revised OPR Guidance March 2023
- DCC Price Control decision: regulatory year 2022 to 2023