Energy pricing rules
Consumer attitudes towards price cap changes
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This qualitative research was undertaken in April 2022. We wanted to understand consumer attitudes towards increasing the frequency of the price cap and how this should be communicated by suppliers.
These focus groups explored domestic energy consumers' views and understanding of:
- The current energy market,
- The price cap,
- Six monthly price cap updates and proposed quarterly updates,
- Notification periods
- Communication preferences for price cap notifications.
Main document
[Consumer attitudes towards price cap changes [PDF, 1.23MB]
](https://www.ofgem.gov.uk/sites/default/files/2022-08/RR_Ofgem_ExtReport_27_%207_%20final.pdf)