Statement of Policy with respect to Financial Penalties and Consumer Redress

Under the Gas Act 1986 and Electricity Act 1989 the Authority may impose a financial penalty and/or a consumer redress order. This statement gives the factors that the Authority will normally consider when:

• deciding whether or not to impose a financial penalty and/or a consumer redress order
• determining the amount of any financial penalty
• determining the requirements of any consumer redress order.

Main document

[Statement of Policy with respect to Financial Penalties and Consumer Redress 23 March 2022 [PDF, 156.52KB]

](https://www.ofgem.gov.uk/sites/default/files/2022-03/Statement%20of%20Policy%20with%20respect%20to%20Finacial%20Penalties%20and%20Consumer%20Redress%2023%20March%202022.pdf)

Subsidiary documents

[Statement of Policy with respect to Financial Penalties and Consumer Redress 6 November 2014 [PDF, 623.05KB]

](https://www.ofgem.gov.uk/sites/default/files/2022-03/Statement%20of%20Policy%20with%20respect%20to%20Finacial%20Penalties%20and%20Consumer%20Redress%206%20November%202014.pdf)