Maxen Power Supply Limited: compliance issues

Maxen Power Supply Limited: enforcement investigation

Provisional order issued to Maxen Power over matters relating to energy theft.

Provisional order

We issued a provisional order for Maxen Power Supply Limited on 12 September 2025. It requires them to reinstate records, a new audit to be commissioned and a report provided to us. They will also need a remedial plan to achieve ongoing compliance. Until these issues are resolved, a sales ban has been imposed.

Enforcement description

The Provisional Order requires Maxen Power to complete a number of actions by specified deadlines, including:

reinstate records within its Customer Records Management (“CRM”) system.
upon the completion of the above requirement, commission an independent audit under SLC 5B from an auditor with forensic accounting capabilities.
provide the Authority with the independent audit report arising as result of SLC 5B.
provide the Authority with a detailed remedial plan relating to the calculation, application and communication of all fees detailing how Maxen Power will achieve ongoing compliance with its obligations under the relevant SLCs.
be subject to a sales ban and non-essential payments ban until the Authority is satisfied the conditions in the Provisional Order have been met and in accordance with the requirements set out within the relevant SLCs.

Documents

[Maxen Power Supply Ltd: Provisional Order [PDF, 145.83KB]

](https://www.ofgem.gov.uk/sites/default/files/2025-09/20250912%20-%20PO2.%20Provisional%20Order%20-%20Maxen%20Power%20Supply%20Limited.pdf)[Maxen Power Supply Ltd Notice of Reasons [PDF, 181.64KB]

](https://www.ofgem.gov.uk/sites/default/files/2025-09/20250912%20-%20PO1.%20Notice%20of%20Reasons%20-%20Maxen%20Power%20Supply%20Limited%20%28pub%29.pdf)