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Consumer protection

Statutory consultation on smart meter guaranteed standards of performance

Smart meter guaranteed standards: Supplier Guaranteed Standards of Performance

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Background 

In March 2025 we consulted on the introduction of smart meter guaranteed standards (GSOPs). This new statutory consultation sets out our response to the feedback received and our minded to position going forward.  

Who should respond 

We would like views from people with an interest in smart metering. We particularly welcome responses from: 

  • energy suppliers 
  • other interested industry parties 
  • consumer groups 
  • charities 

We also welcome responses from other stakeholders and the public.  

Respond name

Graeme Kelly

Respond email

Smartmetering@ofgem.gov.uk

Main document

[Supplier guaranteed standards smart metering: statutory consultation [PDF, 845.08KB]

](https://www.ofgem.gov.uk/sites/default/files/2025-08/Smart-Meter-Guaranteed-Standard-Statutory-Consultation.pdf)

Subsidiary documents

[Draft Impact Assessment [PDF, 430.42KB]

](https://www.ofgem.gov.uk/sites/default/files/2025-08/Smart-meter-Guaranteed-Standards-of-Performance-Draft-Impact-Assessment.pdf)

Smart meter guaranteed standards: Supplier Guaranteed Standards of Performance

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Statutory consultation on smart meter guaranteed standards of performance