Consultation on Guidance for Third Party Intermediary Alternative Dispute Resolution scheme criteria

In December 2022 there were new licence conditions requiring energy suppliers agreeing microbusiness contracts through Third Party Intermediaries (TPIs), or brokers, could only work with TPIs that were signed up to a suitable Qualifying Dispute Settlement Scheme (QDSS). Following the introduction of this licence condition we are consulting on the production of some clarification guidance to highlight what we think should be included in the scheme in order for it to qualify as a QDSS.

Respond name

Amy Jennings

Respond telephone

[020 7901 7000](tel:020 7901 7000)

Respond email

NonDomesticRetailPolicy@ofgem.gov.uk

Main document

[Consultation on Guidance for Third Party Intermediary Alternative Dispute Resolution scheme criteria [PDF, 385.02KB]

](https://www.ofgem.gov.uk/sites/default/files/2023-02/Consultation%20QDSS%2013.02.23_pdf.pdf)

Response documents

[Centrica response to Third Party Intermediary Dispute Resolution scheme criteria consultation [PDF, 75.12KB]

](https://www.ofgem.gov.uk/sites/default/files/2023-06/Centrica%20response%20to%20Third%20Party%20Intermediary%20Dispute%20Resolution%20scheme%20criteria%20consultation1685607617594.pdf)

[Citizens Advice response to Third Party Intermediary Dispute Resolution scheme criteria consultation [PDF, 111.92KB]

](https://www.ofgem.gov.uk/sites/default/files/2023-06/Citizens%20Advice%20response%20to%20Third%20Party%20Intermediary%20Dispute%20Resolution%20scheme%20criteria%20consultation1685607601848.pdf)

[Corona Energy response to Third Party Intermediary Dispute Resolution scheme criteria consultation [PDF, 87.65KB]

](https://www.ofgem.gov.uk/sites/default/files/2023-06/Corona%20Energy%20response%20to%20Third%20Party%20Intermediary%20Dispute%20Resolution%20scheme%20criteria%20consultation1685607589711.pdf)

[Energy Ombudsman response to Third Party Intermediary Dispute Resolution scheme criteria consultation [PDF, 142.99KB]

](https://www.ofgem.gov.uk/sites/default/files/2023-06/Energy%20Ombudsman%20response%20to%20Third%20Party%20Intermediary%20Dispute%20Resolution%20scheme%20criteria%20consultation.pdf)

[Love Energy Savings response to Third Party Intermediary Dispute Resolution scheme criteria consultation [PDF, 559.72KB]

](https://www.ofgem.gov.uk/sites/default/files/2023-06/Love%20Energy%20Savings%20response%20to%20Third%20Party%20Intermediary%20Dispute%20Resolution%20scheme%20criteria%20consultation1685607558751_0.pdf)

[Scottish Power response to Third Party Intermediary Dispute Resolution scheme criteria consultation [PDF, 197.24KB]

](https://www.ofgem.gov.uk/sites/default/files/2023-06/Scottish%20Power%20response%20to%20Third%20Party%20Intermediary%20Dispute%20Resolution%20scheme%20criteria%20consultation1685607487708.pdf)